Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return and refund process.

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, the item must be:

Unused and in the same condition that you received it.
In its original packaging.
Accompanied by the receipt or proof of purchase.

3. Return Process

To initiate a return, please contact us at help@abbifloristlondon.shop. Once your return is accepted, we will send you instructions on how and where to send your package.

4. Return Shipping Costs

For Defective/Wrong Products: If the return is due to our error (defective or incorrect item), we will provide a prepaid shipping label, and there is no cost to the customer.
For Customer Remorse: If you changed your mind or ordered the wrong size/color, the customer is responsible for the actual cost of return shipping.

5. Restocking Fees

We do not charge any restocking fees on returns.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.